Our Okotoks Dental Appointment & Office Policies

Please understand that it is your responsibility to keep track of your upcoming dental appointments. As a courtesy to our patients, we send out hygiene reminder cards or emails to you 4 weeks prior to a booked appointment and make confirmation calls or emails 2 weeks prior to hygiene appointments. As well, we send a courtesy reminder the day before for all appointments. Although we will make every effort to contact you prior to an appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.

Due to a continuous high demand in prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, the time set aside for your appointment is a time that the doctor has reserved specifically for you. In any case, where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.